POLICIES

Returns and Refunds

Due to the nature of the product, personalized stitch portrait orders cannot be cancelled or refunded after order confirmation. However, my goal is to make you happy and if you have any concerns about your stitch portrait upon receipt, let's talk! I would love to discuss the possibility of making any adjustments so that you are fully satisfied.

Shipping

At checkout, you will notice a shipping fee calculated based on your shipping location. This solely will allow me to cover my bases and make sure you receive your stitch portrait within  4-5 weeks after your custom portrait specifications are sent to me. I will not charge you more for shipping than it actually costs me to get you your completed portrait.